Building Trust and Empowering Families
with Adorn Home Care
When Adorn Home Care needed a technology partner that could keep their clients safe and sound, they turned to Chiptech.
For Adorn, telecare technology is more than just a tool, it’s the lifeline that helps them deliver the safety and peace of mind their clients deserve. But with so many options out there, finding reliable and consistent technology can be a challenge.
Chiptech’s telecare technology includes everything from user-friendly pendant alarms to state-of-the-art base units, all designed to ensure that help is just a button-press away.
About Adorn Home Care
Adorn Home Care is a dedicated care provider based on the Isle of Man, offering homecare, care phone services, and housekeeping.
Their goal is to make sure people in their community can live safely, comfortably, and independently at home. Reliability, trust, and heart are at the core of what they do, and they’re all about giving people the confidence to stay in their homes, no matter what life throws their way.
“Every install I complete, I tell the client and their family about the “back office” support I have from Chiptech which provides a further level of reassurance to them should there be any technical issues I cannot resolve. Knowing that the team are there when I need them allows me to do my job to the best of my ability, and beyond. It has been an absolute pleasure working alongside Chiptech and I highly recommend them and their equipment to anyone and everyone.”
The Challenge
At the forefront of this project was Adorn’s need for a dependable, trustworthy telecare partner. They needed someone who was on hand with expert support and guidance to ensure that their clients were in trusted hands with their telecare.
This mission gave three key priorities:
- Provide exceptional customer service and a support network Adorn can trust in, 24 hours a day, every day of the year.
- Ongoing support for over 500 active devices.
- Deliver cutting-edge digital telecare units that seamlessly integrate with the tenant and their home.
Customer-Focused Service
What sets Chiptech apart isn’t just our technology, it’s the support we provide along the way. Our team is here for Adorn whenever they need us, offering friendly, fast, and reliable guidance. From setup to troubleshooting, we’ve got their back.
We have a culture of teamwork, innovation, commitment and integrity, resulting in a dedicated team committed to maintaining and developing personal safety devices that truly enhance peoples’ lives.
We pride ourselves on a service that is second to none across the industry, from initial sales calls through to ongoing technical support.
Adorn also have a dedicated Account Manager to look after them and their telecare, so they can rest easy in the assurance that someone will always be available to help when they need it.
The Impact
Adorn Home Care know that no matter the time of day or night, help is always there for them and their clients thanks to Chiptech’s reliable alarms and our support team. Together, we’re helping families stay safe and independent in their own homes for longer.
Knowing our support is always on-hand when they need it most, Adorn can rest easy and focus on providing the best care to its tenants instead of fretting over their infrastructure.
Looking for the best telecare technology to keep your tenants safe? Want a reliable team behind you, supporting you every step of the way?
Get in touch with Chiptech, we’re here to help.
